Returns & Exchanges
At Smoke-King Tobacconist, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return unused and unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all seals are intact, and include a note with your RMA number inside the box.
Ship the Item
Affix the provided return label or ship the package via a tracked courier service to our main distribution center in the UK.
Receive Refund or Exchange
Once our specialists inspect the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing